Question 1

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods. Available options may vary by region, but typically include major credit cards such as Visa, MasterCard, and American Express, as well as digital wallets like Google Pay, Apple Pay, and more.

Question 2

Do unused credits roll over to the next billing cycle?

Accepted Answer

One-time credits never expire. Subscription credits do not roll over to the next billing cycle. Monthly credits reset each month, while annual credits remain available throughout the annual term but do not carry over into the next renewal period. We recommend using your credits within the current subscription period to get the most value.

Question 3

How are my credits deducted for image or video generation?

Accepted Answer

Credits are deducted based on the model, workflow, and settings you choose. Video generation and image generation may use different amounts depending on factors such as mode, duration, resolution, and selected model.

Question 4

How can I check my credit usage and remaining balance?

Accepted Answer

You can check your current balance and credit history anytime in the Credits section of your account. There, you’ll see your remaining credits, recent usage, and a detailed record of all credit activity, including grants and consumption.

Question 5

Are there any hidden fees?

Accepted Answer

No — we don’t charge any hidden fees. The price shown at checkout is exactly what you’ll pay. Any applicable taxes, currency conversion fees, or payment provider charges are determined by your location and payment method.

Question 6

What is your refund policy?

Accepted Answer

You can request a refund within 3 days of purchase if no more than 50 credits have been used. Add-on credits are non-refundable but never expire. Refunds are issued to the original payment method. For other cases, contact support.

Question 7

What if I need more credits?

Accepted Answer

If you need more credits, you can upgrade your plan or purchase additional credits, depending on the options available on the pricing page.

Question 8

How are credits allocated for annual subscriptions?

Accepted Answer

Annual subscriptions include a full yearly credit allocation, available throughout the entire subscription term. Credits are refreshed upon renewal.

Question 9

What happens if I use all my subscription credits before the subscription ends?

Accepted Answer

If you run out of credits before your billing period ends, you can purchase additional credits anytime or wait until your next billing cycle for a refresh.

Question 10

Can I cancel my subscription anytime?

Accepted Answer

Yes — you can cancel anytime. Your subscription remains active until the end of the current billing period and will not renew.

Question 11

Can I use generated content for commercial purposes?

Accepted Answer

Yes — content created on paid plans can be used for commercial purposes, including ads, social media, and client work, subject to applicable platform rules.

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